Shipping policy

Shipping & Return Policy

Welcome to storehookonline.in. We are committed to delivering your orders safely and on time. Please read our shipping and return policy carefully.

Shipping Policy

Order Processing

  • All orders are processed within 1–2 business days after confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

Delivery Time

  • Estimated delivery time is 7 business days from the date of order confirmation.

  • Delivery timelines may vary depending on your location and courier service availability.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.

Order Tracking

  • Once your order is shipped, tracking details will be shared with you via email or message (if available).

Delayed or Lost Shipments

  • While we aim to deliver within the estimated time, delays may occur due to unforeseen circumstances such as weather, courier issues, or public holidays.

  • If your order is delayed or lost, please contact us for assistance.

Return Policy

We offer a 5-day return policy from the date of delivery.

Return Eligibility

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The product must be returned in its original packaging.

  • Proof of purchase or order confirmation is required.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, customization, or clearance sale reasons.

Return Process

To initiate a return, please contact our support team within 5 days of delivery at:

Support Email: Storehookonline.in@gmail.com

Please include:

  • Your order number

  • Reason for return

  • Photos (if the item is damaged or incorrect)

Refunds

  • Once we receive and inspect the returned item, we will notify you regarding approval or rejection of the refund.

  • Approved refunds will be processed within 5–7 business days to the original payment method.

Contact Us

For any shipping or return-related questions, contact us at:

Email: Storehookonline.in@gmail.com

Thank you for shopping with storehookonline.in!